- Overview and Scope
This Payment Policy governs all financial transactions processed through www.alfambelmontage.com (hereinafter referred to as the “Website”), operated by ALFA Möbelmontage GmbH, located at Hauptstraße 105, 56182 Urbar, Germany. By booking our professional furniture installation services, you agree to comply with and be bound by the payment terms outlined herein. These terms are established in accordance with German commercial law (HGB), the German Civil Code (BGB), and applicable European Union regulations, including the revised Payment Services Directive (PSD2). - Company Identification and Billing Descriptor
Company Name: ALFA Möbelmontage GmbH
Registered Address: Hauptstraße 105, 56182 Urbar, Germany
Contact Email: installation@alfambelmontage.com
Customer Support Telephone: +49 17662245109
Billing Descriptor: When your payment is successfully processed, the charge will appear on your bank or credit card statement under the company name ALFA Möbelmontage GmbH.
- Service Workflow and Deposit Structure
Our professional furniture installation services follow a structured consultation and booking procedure to ensure transparency and precision:
Initial Inquiry: Customers submit project details via our website contact form.
Consultation and Quotation: Our team reviews the requirements and communicates project details, specific installation plans, and the final service price within our standard response window of 24 hours.
Deposit Payment: To secure your appointment date and reserve our installation team, a service deposit is required.
On-Site Execution: Following deposit settlement, the service appointment is confirmed. The fulfillment and scheduling of the service will be coordinated in accordance with our overarching service and fulfillment policies.
- Accepted Payment Methods
To provide a secure and efficient checkout experience, we accept the following payment instruments:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
All transactions are processed securely without requiring you to create or log into a separate payment processing account.
- Payment Security and Processing
Secure Infrastructure: All electronic payments are handled securely through our designated payment processing partner, Stripe. Stripe routinely conducts transaction monitoring and risk assessments to detect and prevent unauthorized or anomalous activities, ensuring alignment with high industry standards for data security.
Data Protection: In strict compliance with the General Data Protection Regulation (GDPR) and German data protection laws (BDSG), your payment and personal data are encrypted using industry-standard protocols. Non-essential cookies are only deployed on our website after you have given explicit consent via our cookie banner.
Compliance Statement: While rigorous technical and organizational safeguards are implemented to protect your transaction data, electronic data transmission cannot be deemed entirely infallible. We maintain robust administrative and technical controls to mitigate transactional risks effectively.
- Customer Support and Inquiries
For any questions, clarifications, or support regarding your payment, deposit, or scheduled furniture installation, please reach out to our team. We guarantee a professional response within 24 hours.
Email: installation@alfambelmontage.com
Telephone: +49 17662245109