- Initial Service Selection and Deposit Submission
Browse and Select: Customers review our furniture assembly and installation service offerings on our website and select the appropriate service package.
Deposit Payment: To reserve an appointment slot, customers complete an online checkout by paying a fixed upfront deposit. This transaction is processed securely through our website.
Instant Confirmation: Immediately following the deposit payment, the customer receives an automated booking confirmation email containing a unique reference number, the selected service details, and a summary of the next steps.
- Consultation, Information Gathering, and Scope Assessment
Contact Initiation: Within 24 hours of receiving the deposit, our customer support team reaches out to the customer via email or telephone to review the project scope.
Information Provision: The customer provides specific details regarding the furniture items, manufacturer specifications, room dimensions, and any unique on-site conditions (such as floor level or access restrictions).
Quotation Finalization: Based on the gathered details, we calculate the precise final service fee and present a comprehensive work plan within 48 hours of the initial consultation.
- Service Scheduling, Confirmation, and Preparation
Date and Time Agreement: Upon written or verbal acceptance of the final work plan and pricing by the customer, a definitive installation date and arrival time window are scheduled.
Official Appointment Notice: The customer receives a formal calendar invitation and confirmation email detailing the scheduled date, arrival time window, assigned technician details, and pre-installation preparation instructions (such as clearing the workspace).
On-Site Execution: Our installation team arrives at the designated address within the agreed time window to perform the assembly and installation services in accordance with professional standards.
- Project Completion, Inspection, and Final Balance Settlement
Customer Inspection: Upon completion of the installation work, the customer or an authorized representative conducts an on-site inspection of the assembled furniture alongside our technician.
Sign-Off: The customer signs a completion note confirming that the service has been delivered satisfactorily according to the agreed specifications.
Final Balance Payment: The remaining balance—calculated as the total agreed service price minus the initial deposit already paid—becomes due immediately upon project completion. Payment can be settled via mobile payment or bank transfer as agreed during the consultation.
- Rescheduling, Cancellation, and Refund Timeframes
Cancellation Window: Customers may cancel their booked appointment and request a full refund of the initial deposit up to 48 hours before the scheduled arrival date and time window.
Late Cancellation Terms: Cancellations requested less than 48 hours prior to the scheduled appointment time are subject to a retention of the deposit to cover preliminary administrative and scheduling allocation costs.
Rescheduling Timeline: Rescheduling requests must be submitted at least 24 hours prior to the scheduled appointment time. New dates and times are subject to operational availability, and no additional rescheduling fees apply if requested within this timeframe.
Refund Processing Time: Approved refunds for eligible deposit cancellations are processed within 5 to 7 business days and returned strictly to the original payment method used at checkout.
Company Information:
Company Name: ALFA Möbelmontage GmbH
Registered Address: Hauptstraße 105, 56182 Urbar, Germany
Customer Service Telephone: +49 17662245109
Contact Email: installation@alfambelmontage.com
Official Website: www.alfambelmontage.com